The Seven-Action Documentation Model: User-Centric Tech Writing

This article introduces the 'Seven-Action Documentation Model,' a novel approach to technical writing that shifts focus from document types to user needs. The model centers around seven user actions (Appraise, Understand, Explore, Practice, Remember, Develop, Troubleshoot), guiding writers to create more effective, user-centric documentation. It complements existing frameworks, ensuring documents are both structurally sound and serve real purposes, ultimately improving product adoption and user satisfaction.