Moving Nightmare: A $14,000 Lesson and the FMCSA Insurer Database

In 2023, the author hired Flat Rate Movers for an interstate move, only to experience a nightmarish ordeal. The company failed to deliver promised services, causing damage to the author's belongings and home, and subsequently refused all communication. After numerous attempts to resolve the issue, the author finally received partial compensation by directly contacting Hanover Insurance Company, identified through the FMCSA insurer database. This cautionary tale highlights the importance of thorough due diligence when choosing movers and introduces the FMCSA database as a crucial resource for protecting consumer rights.