Wise Freezes Account, $60,000+ AUD inaccessible
2025-05-14
A company's five-year-old Wise account was suddenly frozen, preventing any transactions. Over $60,000 AUD remains inaccessible. Despite providing all requested documentation, including shareholder information and owner IDs, Wise support has failed to resolve the issue, repeatedly requesting already-submitted documents. Numerous support tickets and calls yielded no results, leaving the company with a significant sum frozen.