Salesforce CEO: AI Now Handles 30-50% of Our Work

Salesforce CEO Marc Benioff revealed that AI is currently handling 30% to 50% of the company's workload, encompassing roles like software engineering and customer service. This aligns with statements from Microsoft and Alphabet, who also reported AI's contribution to software code generation. Salesforce's internal AI usage has reduced hiring needs, and they've developed an AI-powered customer service tool boasting 93% accuracy, serving clients such as Walt Disney. Benioff anticipates AI taking on more routine tasks, freeing humans for higher-value work. Salesforce aims to maintain its industry leadership by integrating AI throughout its platform.