FTC Sues Uber Over Deceptive Subscription Practices

The Federal Trade Commission (FTC) today filed a lawsuit against Uber, alleging that the ride-sharing and delivery company charged consumers for its Uber One subscription service without consent, failed to deliver promised savings, and made it difficult for users to cancel despite a 'cancel anytime' promise. FTC Chair Andrew N. Ferguson stated that Americans are tired of unwanted subscriptions that are nearly impossible to cancel. The FTC alleges Uber not only deceived consumers but also made cancellation unreasonably difficult. The complaint details deceptive billing and cancellation practices, including falsely advertised savings, obscured subscription information, unauthorized charges, and an excessively complex cancellation process. The FTC contends Uber's actions violate the FTC Act and the Restore Online Shoppers' Confidence Act (ROSCA).