Comcast's Price Transparency Issues Lead to Massive Customer Loss

Comcast reported a net loss of 183,000 residential broadband customers in Q1 2025, a significant increase from the previous year. President Mike Cavanagh attributed this to a lack of price transparency and a poor customer experience. In response, Comcast is simplifying its pricing structure and offering a five-year price guarantee for new customers, aiming to improve customer retention. Despite increased revenue, Comcast's stock price dropped 3.7% following the announcement.