Delta Air Lines Faces Class-Action Lawsuit Over CrowdStrike Software Outage

A 2024 CrowdStrike software failure caused widespread flight cancellations and delays for Delta Air Lines, resulting in significant passenger losses. Despite Delta claiming reliance on Microsoft software and rejecting assistance from both CrowdStrike and Microsoft, a judge allowed a class-action lawsuit to proceed on claims of breach of contract (failure to refund) and violation of the Montreal Convention. Passengers allege Delta failed to adequately disclose its refund policy and attempted to waive legal liability through partial reimbursements. This ruling marks a significant step forward for passengers seeking airline accountability.
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