Why AI Can't Replace Top Sales Performers: The Irreplaceable Human Element
2025-04-18
A VP of Sales faces pressure from his CEO to replace human sellers with AI. Analyzing a recent $2.7 million deal, he reveals AI's inability to replicate human skills like building rapport, embodying accountability, reacting swiftly to competition, and navigating complex client relationships. He uses the 'HUMAN' framework (Humanity, Understanding, Metrics, Action) to successfully argue for retaining his sales team and even increase the budget for top performers. The article emphasizes that while AI assists, it cannot fully replace the emotional intelligence, judgment, and flexibility of human sales professionals.
Read more
Startup