Napster's Legacy: How the Music Industry Blew It (and Apple Saved the Day)

The story of Primitive Radio Gods perfectly encapsulates the music industry's disastrous response to the digital revolution. Their hit song led to a rushed album release full of demos, angering fans and paving the way for Napster. Subsequent attempts like MusicNet and Pressplay, hampered by DRM, internal conflicts, and a user-unfriendly design, ultimately failed. It wasn't until Apple's iTunes, with its user-centric approach, that the industry found its footing, highlighting the importance of prioritizing the customer experience.