Confronting a Resistant Engineer: A Leadership Lesson

This article details a situation where a project manager, Sonia, discovers a bug, but the engineer, Jerry, dismisses it as user error. The author, a leader, initially tries gentle communication, but Jerry's arrogant attitude necessitates a direct confrontation. The problem is resolved, highlighting the importance of direct communication and the need for leaders to address conflict, upholding team decisions and processes. The author emphasizes the need for trust and honest work within a team.