13 Plays to Build Great Government Digital Services

This article outlines 13 key steps for building excellent government digital services. It covers user needs research, end-to-end experience design, simple and intuitive interfaces, agile iterative development, budget and contract management, team leadership and member selection, technology stack selection, flexible hosting environments, automated testing and deployment, security and privacy management, data-driven decision-making, and open principles. Each step provides a detailed checklist and key questions to help government agencies build user-centered, efficient, reliable, and secure digital services, ultimately improving the public service experience.