Musk's Efficiency Push: Replacing Thousands of Employees with a Chatbot

2025-03-09
Musk's Efficiency Push: Replacing Thousands of Employees with a Chatbot

Elon Musk's Department of Government Efficiency is undertaking what experts call the largest job cut in American history, attempting to fill the resulting void with a proprietary chatbot called GSAi. Deployed to 1,500 employees at the US General Services Administration (GSA), GSAi is intended to handle "general" tasks like drafting emails and summarizing text. However, employee feedback suggests the chatbot is limited, performing at the level of an intern and producing "generic and guessable answers." Notably, GSAi was in development before Musk's involvement, with other government agencies exploring similar chatbot projects that were shelved due to technical issues. The rushed deployment of GSAi raises questions about its effectiveness and the value of the skills of the employees who were laid off.

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