The SaaS Private Deployment Trap: A Cautionary Tale

This post explores the pitfalls of offering private deployments for SaaS platforms. While lucrative, private installs come with significant operational and support burdens. The author argues that they transform SaaS vendors into ops or helpdesk organizations, requiring substantial resources to maintain customer-specific environments. The article advises against private deployments unless absolutely necessary, suggesting managed hosted deployments and careful contract terms and pricing to mitigate risks.