Microsoft's Outlook Versions: A User Experience Nightmare?

Microsoft veteran Scott Hanselman recently poked fun at the plethora of Outlook versions on Bluesky, including Outlook (New), Outlook (New), Outlook (Zero Sugar), and more, sparking a heated discussion. This highlights a common problem in Microsoft software: version proliferation. For example, Microsoft Teams and Microsoft Teams (Personal) often coexist. Microsoft's push for the new Outlook, built on a modern service architecture, lacks many features of the classic version, such as COM add-in support, causing inconvenience for enterprise users. While Microsoft promises support for the Classic version until at least 2029, its forced migration strategy has raised user concerns, mirroring the case of a soft drink company replacing a well-liked product with a 'new' version and renaming the old one 'classic'. Hanselman's humorous commentary reveals the potential pitfalls of having multiple, similarly functioning options, potentially confusing users and negatively impacting user experience.