Don't Let Self-Serve UIs Fool You: They Aren't Always a Silver Bullet

This article explores the pros and cons of building self-serve UIs for accessing internal systems. While simplifying configuration seems appealing, for complex tasks, self-serve UIs can be counterproductive. They don't solve underlying engineering problems and can mask risks, leading to errors and security vulnerabilities. The author suggests that before building a self-serve UI, one should first delve deeper into the root cause of the problem and improve the system itself, rather than just relying on superficial simplification.