Amazon Issues Proactive Refunds for Unverified Returns

Amazon recently proactively refunded a small subset of customers whose returns hadn't been processed. An internal review revealed that these refunds were stalled due to an inability to verify the correct item had been returned. Amazon stated they should have communicated more clearly and sooner with these customers to understand the return status and facilitate resolution. Given the time elapsed, Amazon opted to prioritize customer experience and simply complete the refunds.
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