AT&T Promises Bill Credits After Massive Outage
2025-01-08
Following a major network outage last year caused by a botched update, AT&T is now promising full-day bill credits for future outages. The credits apply to wireless outages lasting at least 60 minutes affecting 10 or more cell towers, and fiber outages lasting at least 20 minutes (using an AT&T-provided gateway). However, the promise has caveats, excluding events like natural disasters or third-party issues. AT&T retains sole discretion on credit eligibility, raising concerns about service reliability and transparency in handling such incidents.