Automating Customer Workflows: From Onboarding to Compliance
2025-01-30
This article outlines three automated customer workflows: customer onboarding (document collection, identity verification, account setup, welcome calls, and automated welcome materials), KYC (verifying client identity, assessing risk, collecting documentation, background checks, and maintaining compliance records), and contract review (initial draft review, legal team approval, stakeholder feedback, revision tracking, electronic signature collection, and final document storage). Automating these processes significantly improves efficiency, reduces risks, and enhances the customer experience.