Sonos CEO Ousted After App Disaster

2025-01-13
Sonos CEO Ousted After App Disaster

Sonos CEO Patrick Spence has resigned, effective immediately, following the disastrous launch of a revamped app last May. The buggy app, released prematurely with missing features, sparked outrage among customers, plummeting employee morale and leading to layoffs. Despite a subsequent turnaround plan and crisis PR firm, the damage proved irreparable. Spence will receive a $1.875 million severance package. Interim CEO Tom Conrad will now lead the company, tasked with restoring employee morale and regaining customer trust. The app's issues overshadowed the launch of the Sonos Ace headphones, which have reportedly seen poor sales.