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Krisp Transforms Call Center Operations for The Office Gurus

2025-03-29
Krisp Transforms Call Center Operations for The Office Gurus

Jordan Gluck, VP at The Office Gurus, praises Krisp's noise cancellation technology as a game-changer. Krisp eliminated noise complaints, dramatically improved customer experience, and resulted in exceptional CSAT scores. The platform's strong security further solidified their trust. With Krisp, agents consistently provide clear calls, making it integral to their success.

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(krisp.ai)
Misc customer satisfaction call center

Krisp Server SDK: Tackling Turn-Taking Challenges in AI Voice Agents

2025-03-29
Krisp Server SDK: Tackling Turn-Taking Challenges in AI Voice Agents

Smooth conversations in AI voice agents are often hampered by background noise. Krisp's new server-side SDK features two advanced AI models, BVC-tel and BVC-app, effectively removing background noise and extraneous voices, improving speech recognition accuracy and naturalness. Tests show Krisp BVC reduces VAD false positives by 3.5x and improves Whisper speech recognition accuracy by over 2x. Supporting various platforms and audio sampling rates, the SDK offers a robust solution for more natural AI voice interactions.

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(krisp.ai)
AI AI voice agents