Duolingo's AI Shift Sparks Massive User Backlash
2025-05-26
Popular language-learning app Duolingo faced a massive user backlash after announcing its AI-first policy. Following negative feedback on social media, the company went silent, deleting numerous posts. A subsequent bizarre video attempt at damage control failed to address the core issue: widespread layoffs of human contractors and increased reliance on AI-generated lessons. The incident highlights the challenges companies face in balancing user experience and business interests when embracing AI.
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User Backlash