JetBrains Deletes Negative Reviews for its AI Assistant, Sparking Controversy
JetBrains' AI Assistant plugin, downloaded over 22 million times, boasts a paltry 2.3-star rating. Users recently noticed the removal of negative reviews, prompting JetBrains to explain that these reviews either addressed resolved issues or violated policy. However, this action sparked backlash, with users accusing JetBrains of trying to hide numerous issues plaguing the AI Assistant, including limited third-party model support, frequent latency, cloud service dependency for core features, inconsistent user experience across project types, and sparse documentation. The AI Assistant's unauthorized self-installation is another major point of contention. While JetBrains introduced the new AI agent Junie and a free tier, the high cost and lack of a separate cloud business—unlike competitors—pose ongoing challenges.