Accountability Sinks: How Processes Obscure Responsibility
2025-05-03
This article explores the phenomenon of 'accountability sinks,' where organizations formalize decision-making processes to avoid controversy and responsibility, resulting in no one being held accountable for errors. From shredded squirrels to complex healthcare systems, the author cites numerous examples showing how processes, while improving efficiency, can obscure responsibility, ultimately leading to catastrophic consequences. The article argues that not all processes are problematic; the key lies in whether the design allows for flexibility and accountability for outcomes.