Carta's Difficult Subscription Cancellation Process Sparks Outrage Among Founders
2024-12-12
Funding management software Carta is facing criticism for its cumbersome subscription cancellation process. Several founders have taken to social media to complain about the difficulty of cancelling their subscriptions, citing mandatory meetings scheduled well after their renewal dates. While Carta attributes the issue to a temporary staffing shortage, competitors highlight their straightforward cancellation methods, involving simple clicks or emails. This controversy raises concerns about Carta's customer service and cancellation policies, underscoring the importance of careful consideration when choosing service providers.