Agent Experience (AX): Designing for the Rise of AI Agents
2025-02-07
AI agents like ChatGPT are revolutionizing how we interact with apps. This article argues that we need to shift from focusing solely on User Experience (UX) to Agent Experience (AX), emphasizing secure, transparent, and user-consented machine access to data and actions. OAuth is presented as the key to secure, controlled agent access, offering granular permissions and revocation. Key elements for great AX include clean APIs, easy onboarding, frictionless agent operations, and tiered authentication. The article concludes by advocating for all apps to become OAuth providers, building an open AX ecosystem for a competitive advantage.