Hetzner AX162 Server Reliability Nightmare: A Painful Debugging Journey

2025-02-19
Hetzner AX162 Server Reliability Nightmare: A Painful Debugging Journey

Ubicloud encountered serious reliability issues with Hetzner's new AX162 servers: a 16x higher crash rate than its predecessor, AX161. After months of debugging, they suspected power limiting by Hetzner and motherboard defects as the root causes. Multiple hardware upgrades, especially motherboard replacements, ultimately resolved the issue. This experience taught them the risks of early adoption and led to process improvements, including more thorough vetting and gradual hardware rollouts.