HP Scraps 15-Minute Phone Support Wait Time After Backlash
2025-02-21
HP abruptly reversed its controversial policy of imposing a 15-minute mandatory wait time for telephone support. The policy, implemented in several European countries, aimed to push customers towards online support channels. However, negative feedback from both customers and internal staff led to its swift cancellation. HP stated that timely access to live agents is paramount and they will prioritize quick phone support.
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