Libredesk: Open-Source, Self-Hosted Customer Support Desk with AI
2025-02-27
Libredesk is an open-source, self-hosted customer support desk offered as a single binary application. Key features include multi-inbox support, granular permissions, smart automation (auto-tag, assign, and route conversations), CSAT surveys, macros, smart organization (tags, custom statuses, and snoozing), auto-assignment, SLA management, and business intelligence integrations. It also boasts AI-assisted response rewriting and a command bar for quick actions. Built with Go (backend) and Vue.js 3 with Shadcn UI (frontend), Libredesk is currently in alpha. Easy installation is provided, with Docker support.
Development
customer support