Doctolib's Agentic AI: Reimagining Healthcare Support

Doctolib is building Alfred, an agentic AI system to augment its healthcare support team. Composed of specialized AI agents, Alfred handles routine queries, freeing human agents for complex cases. Employing a human-in-the-loop approach, Alfred prevents AI from directly executing sensitive actions. A carefully designed UI ensures a smooth user experience. Built on the LangGraph framework, Alfred uses JWTs for secure authentication and user permission propagation. Currently focused on managing doctor calendar access, Doctolib plans to expand Alfred's capabilities to other support scenarios.